Member Services Volunteer

You can make a big difference at the YMCA! If you know what great customer service looks and feels like, this volunteer opportunity is for you!  As a Member Services volunteer, you will help our service and sales teams  provide excellent service to all our Y members, guests and program participants. 

2.  Volunteer General Responsibilities:  

• Welcome folks to the Y, greeting and scanning in members and guests 
• Help us to promote our programs for Youth Development, Healthy Living and Social Responsibility 
• Assist our Y members, guests, and participants by answering general questions. 
• Monitor locker rooms and building, ensuring a safe, secure environment 
• Help us keep clean towels available for our member 

• Follow all procedures and policies of the department, branch and Association 

3.  Volunteer Qualifications/Requirements:  

• Model your excellent customer service skills 
• Patience in communicating with individuals of all ages and backgrounds 
• Dedicated to member safety and the Y mission and philosophy 

• Volunteer application 
• Face-to-face interview 
• Criminal background check 
• Reference Check 
• Signed code of conduct 

• Completion of online New Volunteer Orientation (NVO)  

4.  Physical Demands:  

• Ability work on a computer scanning in members 

5.  Additional Notes:  

This volunteer opportunity represents the primary needs identified at this time but is not intended to be all-inclusive. The volunteer will also be responsible for taking direction from the Program Director, Branch Executive or other designated YMCA team member. 

Diversity, Equity and Inclusion Pledge  

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association’s mission, vision and values of caring, equity, honesty, respect and responsibility.  

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.