1. Volunteer Summary:
You can make a big difference at the YMCA! If you know what great customer
service looks and feels like, this volunteer opportunity is for you! As a Member
Services volunteer, you will help our service and sales teams provide excellent
service to all our Y members, guests and program participants.
2. Volunteer General Responsibilities:
• Welcome folks to the Y, greeting and scanning in members and guests
• Help us to promote our programs for Youth Development, Healthy Living and
Social Responsibility
• Assist our Y members, guests, and participants by answering general
questions.
• Monitor locker rooms and building, ensuring a safe, secure environment
• Help us keep clean towels available for our member
• Follow all procedures and policies of the department, branch and Association
3. Volunteer Qualifications/Requirements:
• Model your excellent customer service skills
• Patience in communicating with individuals of all ages and backgrounds
• Dedicated to member safety and the Y mission and philosophy
• Volunteer application
• Face-to-face interview
• Criminal background check
• Reference Check
• Signed code of conduct
• Completion of online New Volunteer Orientation (NVO)
4. Physical Demands:
• Ability work on a computer scanning in members
5. Additional Notes:
This volunteer opportunity represents the primary needs identified at this time but
is not intended to be all-inclusive. The volunteer will also be responsible for taking
direction from the Program Director, Branch Executive or other designated YMCA
team member.
