Our Welcome Desk Volunteers serve as the first friendly face members and guests encounter when visiting the Hudson YMCA. Working alongside YMCA staff, volunteers help create a welcoming, organized, and positive environment while developing valuable customer service, communication, and leadership skills.
Contact: [email protected]
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Volunteer Responsibilities
Working under the supervision of YMCA staff, volunteers may:
- Welcome members, guests, and program participants with a friendly and positive attitude.
- Greet visitors as they enter the facility and help create a warm, inclusive environment.
- Assist with checking members into the YMCA using the membership software (as trained and authorized).
- Answer basic questions and direct members to programs, activities, and locations throughout the facility.
- Help maintain a clean, organized, and professional Welcome Desk area.
- Assist with preparing membership packets, brochures, and promotional materials.
- Organize office supplies and program information.
- Support staff with light administrative tasks such as filing, sorting, and preparing paperwork.
- Answer phones and transfer calls under staff supervision.
- Assist with special events, membership drives, and community outreach activities.
- Demonstrate professionalism and confidentiality when interacting with members and staff.
Volunteer Expectations
Volunteers are expected to:
- Schedule volunteer shifts through the Membership Director or designated YMCA staff.
- Arrive on time and be prepared for each shift.
- Sign in and out for every volunteer shift.
- Wear appropriate attire and maintain a professional appearance.
- Follow YMCA policies, procedures, and staff direction.
- Maintain a friendly, respectful, and helpful attitude toward all members and guests.
- Protect the privacy and confidentiality of member information.
- Demonstrate the YMCA's Core Values of Caring, Honesty, Respect, Responsibility, and Equity in every interaction.
- Pass background screening: You will receive the invitation via email directly from Sterling upon initial registration. Once complete, you will be invited back to this platform to complete your registration process and sign-up for shif
For background check help contact Sterling Volunteers directly at:
Email: [email protected]
Phone: (855) 326-1860, Option 3
YMCA volunteers are at the heart of everything we do. ~Thank you!
